Refund Policy

Introduction

At Shared Insights, we are committed to providing exceptional makeup services and products. We understand that there may be situations where a refund is requested. This Refund Policy outlines our guidelines for refunds, cancellations, and rescheduling of services.

Please read this policy carefully before booking our services or purchasing our products. By making a booking or purchase, you agree to be bound by the terms of this Refund Policy.

Makeup Services Refund Policy

Deposits and Payments

For most makeup services, we require a non-refundable deposit at the time of booking to secure your appointment. The deposit amount varies depending on the service:

• Standard makeup services: 30% of the total service cost
• Bridal makeup services: 50% of the total service cost
• Group bookings (3+ persons): 40% of the total service cost

The remaining balance is due on the day of the service unless otherwise specified in your booking confirmation.

Cancellations

Our cancellation policy for makeup services is as follows:

• Standard Makeup Services:
  • Cancellations made more than 48 hours before the scheduled appointment: Deposit can be applied to a future booking within 3 months.
  • Cancellations made less than 48 hours before the scheduled appointment: Deposit is non-refundable and cannot be transferred.
• Bridal Makeup Services:
  • Cancellations made more than 30 days before the wedding date: 50% of the deposit will be refunded.
  • Cancellations made between 14-30 days before the wedding date: Deposit can be applied to a future booking within 6 months.
  • Cancellations made less than 14 days before the wedding date: Deposit is non-refundable and cannot be transferred.
• Group Bookings:
  • Cancellations made more than 14 days before the scheduled appointment: Deposit can be applied to a future booking within 3 months.
  • Cancellations made less than 14 days before the scheduled appointment: Deposit is non-refundable and cannot be transferred.

Rescheduling

We understand that circumstances may arise that require you to reschedule your appointment. Our rescheduling policy is as follows:

• Standard Makeup Services:
  • Rescheduling requests made more than 48 hours before the scheduled appointment: No additional fee, deposit will be transferred to the new date.
  • Rescheduling requests made less than 48 hours before the scheduled appointment: 15% rescheduling fee will apply.
• Bridal Makeup Services:
  • Rescheduling requests made more than 30 days before the wedding date: No additional fee, deposit will be transferred to the new date.
  • Rescheduling requests made less than 30 days before the wedding date: 20% rescheduling fee will apply, subject to availability.
• Group Bookings:
  • Rescheduling requests made more than 14 days before the scheduled appointment: No additional fee, deposit will be transferred to the new date.
  • Rescheduling requests made less than 14 days before the scheduled appointment: 20% rescheduling fee will apply, subject to availability.

All rescheduling is subject to availability. We cannot guarantee that we will be able to accommodate your preferred new date and time.

Service Dissatisfaction

Your satisfaction is our priority. If you are not completely satisfied with your makeup service, please inform your makeup artist immediately during or immediately after the service so that adjustments can be made.

If issues cannot be resolved on the spot, please contact our management team within 24 hours of service completion with details and, if possible, photographs. We will work with you to address your concerns by:

• Offering a touch-up appointment at no additional charge
• Providing a partial refund, determined on a case-by-case basis
• Offering a discount on a future service

Please note that refunds for completed services are rare and assessed on an individual basis. Subjective preferences regarding style are not generally grounds for a refund if the work meets professional standards.

Product Purchases

For makeup products purchased directly from Shared Insights:

Unopened Products

We accept returns of unopened, unused products in their original packaging within 14 days of purchase. A receipt or proof of purchase is required. Refunds will be issued in the original form of payment.

Opened Products

For hygiene and safety reasons, we cannot accept returns of opened cosmetic products unless they are defective. If you receive a defective product, please contact us within 7 days of receipt with details and photographs of the defect.

Allergic Reactions

If you experience an allergic reaction to a product, please discontinue use immediately and consult a healthcare professional if necessary. Contact us within 7 days with details and, if possible, medical documentation. We will assess each case individually and may offer a store credit or exchange for a more suitable product.

Gift Certificates and Prepaid Packages

Gift certificates and prepaid service packages are non-refundable but are transferable to another person. Gift certificates expire 12 months from the date of purchase unless otherwise stated.

Prepaid service packages must be used within the specified timeframe, typically 6 months from purchase date, and cannot be extended except in exceptional circumstances at our discretion.

How to Request a Refund

To request a refund or discuss concerns about our services or products, please contact us through one of the following methods:

1. Email: [email protected]
2. Phone: +442241645651
3. In person: Visit our studio at Studio 66j Scarlett Viaduct, Robinsonborough, DY2 9EU

Please include the following information in your request:

• Your full name and contact information
• Date of service or purchase
• Service type or product purchased
• Reason for refund request
• Any relevant supporting documentation (receipts, photos, etc.)

Refund Processing Time

We aim to process all valid refund requests within 10 business days of approval. Please note:

• Credit card refunds typically take 3-5 business days to appear on your statement after processing
• Bank transfers may take 5-7 business days
• Cash refunds are only available for in-person payments and require visiting our studio with valid ID

Exceptions to the Refund Policy

We recognize that exceptional circumstances may sometimes require exceptions to our standard policy. These are handled on a case-by-case basis and may include:

• Serious illness or medical emergency (documentation may be required)
• Bereavement
• Natural disasters or severe weather conditions
• Significant service delays or issues caused by Shared Insights

In such cases, please contact us as soon as possible to discuss your situation.

No-Show Policy

If you fail to attend your scheduled appointment without prior notice ("no-show"), your deposit will be forfeited, and the full service fee may be charged. For repeat no-shows, we reserve the right to require full prepayment for any future bookings.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +442241645651
• By mail: Studio 66j Scarlett Viaduct, Robinsonborough, DY2 9EU, United Kingdom